Refund policy
RETURN AND REFUND POLICY
Family & Legacy Collection by Patriot Porch accepts return requests for eligible items within 30 days after delivery. Items must be unused, in their original condition and packaging, with proof of purchase.
To request a return, email hellofamilyandlegacyco@gmail.com with your order number. Wait for approval and shipping instructions before sending anything back. Approved returns should be sent to:
Family & Legacy Collection by Patriot Porch
240 N. 12th Ave, Suite 109, Unit 228
Hanford, CA 93230
United States
For an approved change-of-mind return, the customer pays return shipping. We pay return shipping when we approve a return because the item is damaged, defective, or different from what was ordered. No restocking fee applies.
PERSONALIZED ITEMS
Personalized or custom-made items cannot be returned for a change of mind. If your item arrives damaged, defective, or different from what you ordered, email us promptly with your order number and photos. We’ll review the issue and arrange an appropriate resolution. This policy does not limit rights provided by applicable law.
Gift cards are not returnable. Contact us before returning a sale item to confirm its eligibility.
REFUNDS
We’ll notify you after receiving and inspecting an eligible return. Approved refunds are issued to the original payment method. We aim to issue refunds within 10 business days after approval, subject to any shorter period required by law. Your bank or card provider may take additional time to post the funds. If more than 15 business days have passed since we approved your refund, email hellofamilyandlegacyco@gmail.com.
EU CUSTOMERS
Where applicable, EU customers have a 14-day right to withdraw from an online purchase. Exceptions may apply to goods made to the customer’s specifications or clearly personalized. These exceptions do not remove rights relating to defective or incorrectly supplied goods. Email hellofamilyandlegacyco@gmail.com to request a withdrawal or discuss a problem with your order.