FAQ

Frequently Asked Questions

How does personalization work?

Open the product's personalization form and enter the details shown there. Available names, titles, birth flowers, and other choices vary by design. Review the preview and your cart details carefully before checkout.

How long does it take to receive my order?

Many items are made to order. Processing and shipping times vary by product and current order volume. You'll receive tracking by email when your order ships. If you have a deadline, contact us before ordering.

Can I make changes after placing an order?

Please contact us as soon as possible. Once production begins, changes may no longer be possible.

What if my item arrives damaged or incorrect?

Email your order number and clear photos to hellofamilyandlegacyco@gmail.com. We'll review the issue and work with you on a resolution.

Can I return a personalized item?

We cannot accept a change-of-mind return or an item made with incorrect details supplied at checkout. For damage, defects, or an error on our part, please contact us. See our Shipping & Returns page for details.

How many names can I add?

It depends on the design. Grandma's Garden Shed supports up to four names; several birth-flower platters support up to five. Check the individual product page and customization form.

Do you ship internationally?

U.S. orders ship free. We currently ship within the United States only. International shipping is paused.

Can I order in bulk?

Email hellofamilyandlegacyco@gmail.com with the product, quantity, and deadline so we can check options.

How can I contact you?

Visit Contact Us or email hellofamilyandlegacyco@gmail.com.