FAQ

Frequently Asked Questions

How does personalization work?

Each product page has personalization fields where you enter names, birth months, and a recipient title (Grandma, Nana, Mimi, etc.). Fill them in, add to cart, and we take it from there. Every piece is made to order just for you.

How long does it take to receive my order?

All items are personalized and made to order. Processing and shipping times vary. You'll receive a tracking number by email once your order ships. If you have a deadline, contact us before ordering and we'll let you know if we can meet it.

Can I make changes after I place my order?

We begin production quickly, so please contact us as soon as possible if you need changes. The sooner you reach out, the better chance we have of catching it before production starts.

What if my item arrives damaged or incorrect?

If your item arrives damaged or with a personalization error on our end, contact us with your order number and photos of the issue. We'll make it right.

Can I return a personalized item?

Because every piece is custom-made with your details, we cannot accept returns for change of mind or incorrect personalization information you provided. If we made an error, we'll fix it at no cost to you.

What titles can I use besides "Grandma"?

You can use any title: Grandma, Nana, Mimi, Gigi, Mom, Auntie, or any custom title. Just enter it in the personalization field when ordering.

How many names can I add?

Each platter currently supports up to five names with matching birth-month flowers.

Do you ship internationally?

We currently ship within the United States. International shipping may be available in the future — sign up for our newsletter to stay updated.

Can I order in bulk for a family reunion or event?

Yes! Contact us at hellofamilyandlegacyco@gmail.com for bulk orders and we'll work with you on timing and pricing.

How can I contact you?

Email us at hellofamilyandlegacyco@gmail.com. We respond within one business day.