Shipping & Returns

Shipping Policy

Processing Time

All personalized items are made to order. Processing times vary by product and current order volume. You'll receive a shipping confirmation with tracking once your order is on its way.

Shipping Methods

We ship within the United States via standard carriers. Delivery times vary by location.

Tracking

You'll receive an email with your tracking number as soon as your order ships. If you don't see it, check your spam folder or contact us.

Shipping Costs

We offer free standard shipping on all orders within the United States.

Deadline Orders

If you need your keepsake by a specific date, email us at hellofamilyandlegacyco@gmail.com before ordering and we'll let you know if we can meet your timeline.

Returns & Exchanges

Custom / Personalized Items

Because every item is made specifically for you with the details you provide, we cannot accept returns for change of mind or incorrect personalization details provided by the customer. Please review your order carefully before submitting.

Damaged or Defective Items

If your item arrives damaged, defective, or with a personalization error on our part, please contact us with your order number and clear photos of the issue. We'll send a replacement or work with you on a resolution.

Contact Us

For any shipping or returns questions, email hellofamilyandlegacyco@gmail.com.