Shipping & Returns

Shipping Policy

Processing Time

All personalized items are made to order. Processing times vary by product and current order volume. You'll receive a shipping confirmation with tracking once your order is on its way.

Shipping Methods

We ship within the United States via standard carriers. Delivery times vary by location.

Tracking

You'll receive an email with your tracking number as soon as your order ships. If you don't see it, check your spam folder or contact us.

Shipping Costs

Standard shipping is free on all U.S. orders. We currently ship within the United States only. International shipping is paused.

Deadline Orders

If you need your keepsake by a specific date, email us at hellofamilyandlegacyco@gmail.com before ordering and we'll let you know if we can meet your timeline.

For return eligibility and instructions, read our Return and Refund Policy.